Termos e Condições de Serviço
This page contains the legal terms and conditions governing rebelomariaines.com. Browsing the site implies acceptance of all provisions contained herein. All product purchases made through the site are governed by these general conditions. All customers are invited to carefully read these general conditions.
Responsibility for the content of the site lies with Maria Inês da Cruz Tinoco Rebelo, residing at Calçada do Tojal, nº 19, 3º Direito, 1500-592 Lisbon, NIF 212999923.
rebelomariaines.com reserves the right to modify the content of the site (prices and photos, for example) at any time, without prior notice and at its discretion. Any modification made will take effect on the date of its publication.
Purchases
These terms and conditions govern the relationship between rebelomariaines.com and the customer with regard to product purchases made through this site.
The customer can browse the website, but to access the sales service, a valid email address and a bank account, a Visa, MasterCard, or American Express credit card, or a PayPal account are required.
(**Destination account: IBAN PT50 0035 0001 00000279600 70 | Account holder: Maria Inês da Cruz Tinoco Rebelo)
To place an order, the customer must fill in all the necessary information and accept the terms and conditions. Until the order is finalized, the customer can change all the information associated with their order at any time.
rebelomariaines.com reserves the right to accept an order. The decision is at the discretion of the website. If the request is not fulfilled, we will inform you immediately by email. Order confirmation does not constitute a purchase contract; it only serves as proof that the order was received by rebelomariaines.com.
Quality Guarantee
The website rebelomariaines.com guarantees total customer satisfaction with the purchase of products bought here. If the customer is not satisfied with the purchase, they must send an email to info@rebelomariaines.com within 14 days of receiving the merchandise.
Products
The images on the website are the sole means of representing the products and, consequently, the website rebelomariaines.com does not guarantee an exact match between the images and the products. Although the images shown are of the copies for sale, discrepancies may be perceived due to, for example, how colors are displayed on different computer screens.
Item Status
The books received by the customer are new, since after ordering them from rebelomariaines.com, the author Maria Inês Rebelo places a Print On Demand order on the Ingram Spark or Amazon platform. From there, the books are printed at a printing company and sent to the author’s home address. Considering that the purchase of the copy occurred in the website’s store, a personalized signature and a brief dedication from the Author are subsequently inserted for the reader.
Prices
All prices shown on the website include VAT at the legal rate in force in the country of origin (Portugal), for Portugal and the European Union.
For other countries, prices do not include taxes, fees or additional charges regulated by any other applicable legislation. If necessary, the customer must therefore anticipate any import customs expenses and pay any taxes or fees that may occur in the country of import.
Online Dispute Resolution
Disputes between consumers and merchants can be resolved by agreement through the official Online Dispute Resolution website, regulated by the European Commission.
SHIPPING AND RETURNS
Purchases
The terms and conditions govern the relationship between the website rebelomariaines.com and the customer, with regard to purchases of products made through this website.
What is the delivery time for my order?
When we receive an order, we try to ship it as quickly as possible.
In most cases, we are able to dispatch all orders within two business days of payment confirmation.
However, during periods of high order volume or extraordinary public emergency, it may take up to five business days to prepare your order for shipment.
If any of these extraordinary situations occur, we will contact you.
Shipping time varies depending on the recipient’s address chosen for your order:
When the recipient resides in Portugal (via CTT):
– Mainland Portugal: between 1 and 3 business days after dispatch;
– Portugal – Madeira: 6 to 15 business days after dispatch;
– Portugal – Azores: between 6 and 15 business days after dispatch;
– European countries: between 6 and 15 business days after dispatch;
– Other countries: 7 to 20 business days after dispatch.
When the recipient resides inside and outside of Portugal (via DHL):
– In Portugal: 1 business day
– Within Europe: 1-3 days
– Rest of the world: 5-10 days
(This is merely indicative and subject to change)
Where can I receive my order?
You can receive your order at the address of your choice (home, workplace, family home, etc.). You can also choose your workplace as the preferred destination for receiving your packages.
Can the delivery address be different from the billing address?
Yes, you can set this information during checkout.
Please note that shipping costs depend on the destination country and not the billing country.
Can I change my delivery address after the order has been shipped?
Once the order has been shipped, it is no longer possible to change the delivery address.
My order hasn’t arrived yet. What should I do?
If you do not receive it within the expected timeframe, please contact us at: sales@passaroamarelo.pt
Shipping costs are automatically calculated in the shopping cart and vary according to the region or country of delivery.
Will I have to pay customs fees and import taxes?
Due to varying customs policies and import taxes, rebelomariaines.com has no control over the costs that may be applied when an order arrives in the destination country, and it is not possible to predict the exact amount of these taxes.
If in doubt, contact your local customs office before placing your order to obtain information on customs costs and their applicability.
What is the deadline for making an exchange or return in the Online Store?
Exchanges or returns must be communicated within 14 days of the date of receipt of the order.
What are the conditions for returning an item?
The website rebelomariaines.com reserves the right to refuse returns communicated outside the deadline, or products that are not in the same condition as when they were shipped.
All items for exchange or return must be delivered in their original packaging in the same condition as when they were sent.
How do I proceed to make an exchange or return?
To exchange or return an order online, you must send an email with your order number and the exchange or return request.
In both cases, after receiving our feedback, you should send it to our address: Calçada do Tojal, n.º 19, 3.º Direito, 1500-592 Lisboa, Portugal.
In case of an exchange, we will ship the replacement item after receiving the returned item.
When will I receive the refund?
You will receive the refunded amount within an estimated 10 business days after we receive the order at the address mentioned above.
What are the costs of returns and exchanges?
The costs of returns and reshipments are the responsibility of the customer, except in cases where the purchased item is defective.
For more information and clarification of other questions, please contact us: sales@passaroamarelo.pt
